WebApr 6, 2024 · Salesforce Service Cloud Voice (SCV) natively integrates the Amazon Connect contact center platform into Salesforce’s CRM software. This delivers a new contact center solution that brings together voice conversations, digital channels, and CRM data. Learn about the pre-built integrations, deployment options, and architectural mapping patterns … WebMar 4, 2014 · Go to Customize -> Knowledge -> Article Types Click on Article Type Name You should be on a screen like this: In field section you can create new Fields. Share Improve this answer Follow answered Mar 4, 2014 at 10:32 Ashwani 22.4k 3 …
How To Manage Content On Community Sites Using Salesforce Knowledge …
WebNov 12, 2024 · STEP 5: For making the salesforce knowledge available in the Lightning experience, click the edit button and check the ‘Enable Lightning Knowledge’ checkbox. After completing all the above steps, the knowledge object will be visible in the object manager, and also, Salesforce knowledge will be available in the app launcher. WebNov 8, 2024 · You have four fields created against file type field, since it is a compound field, in the articleType__kav object. __kav represents knowledgeArticleVersion, to query the file … brick colored paper
Creating custom objects - Salesforce Video Tutorial - LinkedIn
WebThe Knowledge object model is slightly different from other feature areas because it exposes a set of abstract Salesforce objects that aren’t directly used when you create articles. These abstract objects then contain concrete derivations that you do use when … WebKnowledge object (1) Page Layouts (2) Palette (3) —The palette contains Fields, Related Lists, and Mobile & Lightning Actions that you can add to your page layouts. In this example, Fields is selected, so the palette displays available fields. You can also create custom fields. WebTo access Knowledge, you need permissions on your user record. From Service Setup, click the Home tab. Click View All and then search for and select Knowledge Setup. Click Start. … brick colored sandals